These Terms of Sale apply to purchases made through the SKRATCH GOLF online store. The store is operated by SKRATCH INDOOR GOLF LTD, trading as SKRATCH GOLF, company number 15811260, VAT registration number GB 472621494.
Registered office: 6 Hinchwick Court, Dorridge, Solihull, England, B93 8DF.
Customer contact address: 40 Ludgate Hill, Birmingham, B3 1ER.
Email: info@skratch-golf.co.uk.
These online retail terms are separate from the terms that apply to simulator bookings, events, memberships, lessons or other venue services.
Products and descriptions
We take reasonable care to describe products accurately. Colours and appearance can vary between screens and photographs.
For pre-owned products, condition descriptions and photographs form an important part of the product description. Where we state that photographs show the actual item, the item pictured is the item offered for sale.
Orders and contract formation
Placing an order is an offer to buy the products in your basket. An automated order acknowledgement confirms that we have received the order; it does not necessarily mean that we have accepted it. Acceptance takes place when we confirm dispatch, unless we expressly tell you otherwise.
We may decline or cancel an order before dispatch where, for example, an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised or we reasonably suspect fraud. If we cancel an order after taking payment, the affected amount will be refunded.
Prices and payment
Prices are shown in the currency displayed by the store. Any applicable taxes and delivery charges are shown as required during checkout. Payment must be authorised before an order is dispatched.
Availability
Pre-owned golf equipment is typically unique stock with only one unit available. Adding an item to a basket does not reserve it. Stock is subject to availability until the order is accepted.
Delivery
Delivery is governed by our Delivery Policy.
Cancellation, returns and refunds
Your cancellation, return and refund rights are set out in our Returns & Refunds Policy. Eligible pre-owned clubs may also benefit from our 60-Day Pre-Owned Club Trial and 12-Month Pre-Owned Club Warranty.
Nothing in these terms limits your statutory rights as a consumer.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights or remedies that cannot lawfully be excluded.
Where you are buying as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms. We are not responsible for losses that are not foreseeable or for business losses arising from a consumer purchase.
Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control. Where such an event materially affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Privacy
Personal information is handled in accordance with our privacy information and the privacy controls made available through the store.
Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, nothing in this clause removes any mandatory rights you have under the laws of the country in which you live, and you may be entitled to bring proceedings in your local courts where applicable.